SHIPPING & RETURN POLICY

Last update: February 28, 2020

Thanks for shopping at www.growroomcanada.ca!

We understand that sometimes things can't always workout as planned. We want you to be happy with your purchase.

 

RETURNS

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Please ship all returns to the following address:

Railway Distributing Returns

730 Dewdney Avenue

Regina, SK, S4N 0G4

Canada

Please note, we do not process returns at store level. You may exchange any online order for another item.

 

SHIPPING

 The Grow Room does not provide prepaid return shipping labels. All return costs are at the customers expense. We highly encourage customers to get a tracking number when shipping return packages.

 

RETURN PROCESSING

All returns take approximately 3-5 business days processing time to receive a refund once delivered back to our warehouse. Any item(s) being returned are subject to inspection upon delivery and if deemed unsellable or not in original condition will be sent back at the customers expense. Returns will be credited onto the original method of payment.