SHIPPING & RETURN POLICY
Last update: February 28, 2020
Thanks for shopping at www.growroomcanada.ca!
We understand that sometimes things can't always workout as planned. We want you to be happy with your purchase.
You have 14 calendar days to return an item from the date you received it. Please note all sale or discounted items are a final sale and warranty may be void, dependant on the manufacturer.
To be eligible for a return:
1. Your item must be unused and in the same condition that you received it.
2. Your item must be in the original packaging.
3. Your item needs to have the receipt or proof of purchase.
Please ship all returns to the following address:
The Grow Room
730 Dewdney Avenue
Regina, SK, S4N 0G4
Please note, we do not process returns at store level. You may exchange any online order for another item.
The Grow Room does not provide prepaid return shipping labels. All return costs are at the customers expense. We highly encourage customers to get a tracking number when shipping return packages.
All returns take approximately 3-5 business days processing time to receive a refund once delivered back to our warehouse. Any item(s) being returned are subject to inspection upon delivery and if deemed unsellable or not in original condition will be sent back at the customers expense. Returns will be credited onto the original method of payment.